Returns
Last updated: 26 September 2025
At CoffeeHype Shop, all products are made on demand and carefully prepared before dispatch. If your order arrives damaged, defective, or incorrect, you may return it in line with UK consumer law.
Returns We Cannot Accept
We cannot accept returns for:
- Made-to-order or personalised items, including t-shirts, hoodies, sweatshirts, hats, and other accessories, even if unopened
- Opened or unsealed products (unless damaged, defective, or incorrect)
- Items returned after 30 days from delivery (for damaged, defective, or incorrect items)
- Items unsuitable for return for health or hygiene reasons
- Gift cards, which are non-refundable
Exchanges
We do not offer direct exchanges. To receive a different product, return your original item (if eligible) for a refund and place a new order.
How to Return Products
For eligible returns:
- Contact support@coffeehype.shop for the return address and instructions
- Handle items with care and return them securely, ideally using a tracked method
- Cover the cost of return postage unless the item is damaged, defective, or incorrect (reasonable costs will be reimbursed)
Cancelling Your Order
- You may cancel orders for non-personalised items (if any) within 14 days of delivery
- Refunds include the product price and standard delivery
- Additional delivery charges (e.g., express shipping) are not refunded
- Contact support@coffeehype.shop to cancel and follow our instructions
Refunds
Once we receive and inspect returned items:
- Refunds are issued to your original payment method
- Cancelled orders include the product price and standard delivery
- Damaged, defective, or incorrect items include product price, standard delivery, and reasonable return postage
- Refunds are usually processed within 30 days of confirming the return
Contact Us
Email: support@coffeehype.shop
We are committed to handling returns and refunds clearly, fairly, and in full compliance with UK consumer rights.
